Recently GFI MailEssentials users may have experienced disruption to their service. We are happy to report that this is now resolved. If you have temporarily disabled Bitdefender, please re-enable it and your email service will resume. If you continue to experience any problems, follow this guide to manually update Bitdefender definitions. Learn more

How to change the fax receive format for GFI FaxMaker Online

By default, FaxMaker Online will email a received fax with the fax image in TIF format. 
This can be changed on a per-user basis: 
  1. Login to the GFI FaxMaker Online console
  2. Navigate to Settings > Users
  3. Click the blue gear icon to the right of the user's name and select Edit User
  4. Select Fax Settings
  5. At the bottom of the page, will be a drop-down list displaying TIFF, PDF, XPS, or TIF-HiRes. Choose the desired file attachment type and Save the changes. 
For further details on the various choices, please refer to: